Terms and Conditions

Man with Van Ealing Terms and Conditions

These Terms and Conditions set out the basis on which Man with Van Ealing provides removal and related services to private and business customers. By making a booking or allowing work to begin, you agree to be bound by these terms. Please read them carefully before using our services.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Company means Man with Van Ealing, providing man and van, removal, transport and related services.

Customer means the person, firm or company who books the services of the Company.

Services means any removal, transport, delivery, loading, unloading, packing, storage or associated work carried out by the Company.

Goods means the items which are to be moved, transported, stored or otherwise handled by the Company.

Service Area means the geographical areas in which the Company generally provides its man and van and removal services, including but not limited to Ealing and surrounding districts.

2. Scope of Services

The Company provides man and van and removal services, including household moves, office moves, small and large item transport, loading and unloading assistance, and related services as agreed at the time of booking. All services are provided subject to availability, vehicle capacity, and the terms set out in this document.

The Company reserves the right to refuse to carry any Goods that it considers unsafe, illegal, hazardous, inadequately packed, excessively heavy, or otherwise unsuitable for transport in the Company’s vehicles.

3. Booking Process

3.1 Enquiries

Customers may request a quotation by providing details of the required service, including addresses, access conditions, approximate inventory of Goods, special items, and preferred date and time. Any quotation is based on the information supplied and may be revised if that information is incomplete or inaccurate.

3.2 Quotes and Estimates

Quotes are provided as either fixed-price quotations or time-based estimates. A fixed-price quote will specify what is included. A time-based estimate is an indication only, and the final charge will depend on the actual time taken and services provided.

3.3 Confirming a Booking

A booking is only confirmed when the Company accepts the Customer’s request and, where required, receives any applicable deposit or prepayment. The Company may decline a booking at its discretion, for example if there is no available vehicle or crew, or if the work falls outside the normal scope of services.

3.4 Customer Responsibilities when Booking

The Customer must provide accurate information at the time of booking, including full addresses, parking or access restrictions, floor levels, lift availability, and any large, heavy, fragile, or unusual items. The Customer must also inform the Company of any items requiring disassembly or special handling. The Company is not liable for delays or additional charges arising from inaccurate or incomplete information.

4. Access, Parking and Property Conditions

The Customer is responsible for ensuring suitable access and parking at both collection and delivery addresses. This includes arranging any necessary parking permissions or permits in advance. Any parking fees, fines or penalties incurred as a result of inadequate arrangements or restrictions beyond the Company’s control may be added to the Customer’s bill.

The Customer must ensure that the property is ready for the Services to start at the agreed time and that all Goods are suitably packed and accessible, unless packing services have been separately agreed. The Company may charge for waiting time if the crew is unable to start work due to issues with access, packing or property readiness.

5. Payments and Charges

5.1 Pricing Structure

Services may be charged on a fixed-price or hourly-rate basis, as agreed at the time of booking. Any additional services requested on the day, such as extra stops, extra labour, or packing assistance, may incur further charges.

5.2 Deposits and Prepayments

The Company may require a deposit or prepayment to secure a booking, particularly for larger moves, peak dates, or longer distance work. Any required deposit will be stated at the time of booking. The Company is not obliged to hold a booking open if the deposit is not paid within the specified time.

5.3 Payment Methods and Timing

Unless otherwise agreed, payment is due on completion of the Services on the day of the move, prior to the vehicle being unloaded at the final destination. For some work, particularly commercial or long-distance jobs, the Company may require full or partial payment in advance.

The Customer must ensure that the person responsible for payment is present or otherwise available to make payment when due. The Company reserves the right to retain Goods on the vehicle or in storage until full payment has been received.

5.4 Overruns and Additional Time

If the Services take longer than estimated due to reasons beyond the Company’s control, including but not limited to poor access, extra items not previously disclosed, delays caused by the Customer, or waiting for keys or paperwork, additional time will be charged at the applicable hourly rate.

5.5 Late or Non-Payment

If payment is not made when due, the Company may charge reasonable interest and administrative costs associated with recovering any overdue amounts. Ownership of any Goods does not transfer to the Company, but the Company may exercise a lien over Goods in its possession until all outstanding charges are settled.

6. Cancellations and Amendments

6.1 Cancellation by the Customer

The Customer may cancel or reschedule a booking by giving notice to the Company. The following cancellation terms generally apply unless otherwise agreed in writing.

If cancellation is made more than 7 days before the agreed service date, any deposit paid may be refunded or credited, less any reasonable administrative costs.

If cancellation is made between 7 days and 48 hours before the agreed service date, the Company may retain some or all of the deposit or charge a cancellation fee to cover allocated resources and lost bookings.

If cancellation is made less than 48 hours before the agreed service date, the Company may charge up to the full quoted price, particularly if the slot cannot be rebooked.

6.2 Changes to Dates or Details

If the Customer wishes to change the date, time, or key details of the booking, the Company will make reasonable efforts to accommodate the change, subject to availability. Changes may affect the price. Significant changes may be treated as a cancellation and new booking, depending on the circumstances.

6.3 Cancellation by the Company

The Company reserves the right to cancel or postpone a booking due to circumstances beyond its reasonable control, including severe weather, vehicle breakdown, staff sickness, safety concerns, or other events that make it unsafe or impracticable to carry out the work. In such cases, the Company will seek to reschedule or, if rescheduling is not possible, will refund any deposit or prepayment received for that booking. The Company is not liable for any indirect or consequential losses arising from such cancellation.

7. Customer Responsibilities

The Customer is responsible for:

Ensuring that all Goods are properly packed and secured, unless packing services have been agreed.

Removing or securing loose fittings, fixtures, and contents, such as shelves, drawers, and appliances.

Disconnecting and reconnecting any electrical, gas, or plumbing appliances, unless expressly agreed otherwise.

Ensuring that valuable items, important documents, money, jewellery, and similar items are kept separately and not included with the Goods to be moved, unless specifically agreed with the Company.

Supervising the move where necessary, including directing the placement of items at the delivery address.

8. Excluded and Restricted Items

The Company does not carry, and accepts no responsibility for, the following items unless expressly agreed in writing: hazardous materials, illegal goods, live animals, perishable goods requiring temperature control, explosives, flammable substances, and items which may present a health and safety risk.

The Customer must inform the Company of any particularly heavy, delicate, or high-value items. The Company may decline to carry items which are not reasonably manageable by the crew or which may cause damage to property or vehicles.

9. Liability and Insurance

9.1 Standard Liability

The Company will take reasonable care in handling and transporting the Goods. However, the Company’s liability for loss or damage is limited as set out in this section. The Customer is advised to arrange suitable insurance cover for Goods in transit if required, especially for high-value moves.

9.2 Limits of Liability

To the fullest extent permitted by law, the Company’s liability for any loss of or damage to Goods, or for any property damage, shall be limited to a reasonable amount having regard to the value of the Goods and the fees charged for the Services. The Company is not liable for indirect, consequential, or purely economic losses, including loss of profit, loss of business, or loss of opportunity.

9.3 Exclusions of Liability

The Company is not liable for loss or damage arising from:

Poor or inadequate packing by the Customer.

Inherent defects, weaknesses, or pre-existing damage in the Goods.

Normal wear and tear, minor marks, or superficial scuffs occurring in transit.

Weather conditions, traffic delays, or acts of third parties beyond the Company’s control.

Failure of the Customer to take out appropriate insurance cover where recommended.

9.4 Property Damage

The Company will use reasonable care to avoid damage to property during the move. The Customer should protect floors, walls, and fixtures as needed, especially in narrow or delicate areas. The Company’s liability for any damage to property is limited to the reasonable cost of repair and will not exceed the total fee charged for the Services on that day.

9.5 Claims

Any claim for loss or damage must be reported to the Company as soon as reasonably possible, and in any event within a reasonable time after the completion of the Services. The Customer must provide evidence of the damage and allow the Company a reasonable opportunity to inspect and, where appropriate, arrange repair or replacement.

10. Waste, Recycling and Disposal Regulations

The Company is not a licensed waste carrier for general rubbish unless specifically stated. The Customer must not place household refuse, construction waste, or prohibited items among the Goods for removal without prior agreement.

Where the Company agrees to remove unwanted items for disposal or recycling, this will be treated as a separate service and may be subject to additional charges. The Company will comply with applicable waste and environmental regulations and reserves the right to refuse items that cannot be lawfully or safely disposed of.

The Customer is responsible for ensuring that any items presented for disposal are free from hazardous substances and are lawful to handle and transport. Any fines, penalties or additional costs arising from the Customer’s failure to comply with waste rules or regulations may be passed on to the Customer.

11. Delays and Events Beyond Our Control

The Company will make reasonable efforts to adhere to agreed arrival and completion times but cannot guarantee exact timings. Delays may occur due to traffic, accidents, weather, access issues, or other circumstances beyond the Company’s control.

The Company is not liable for any indirect or consequential losses arising from delays, such as missed appointments, hotel costs, or lost income. If a delay is significant and directly caused by the Company’s negligence, the Company may, at its discretion, reduce the charges or offer a partial refund as a gesture of goodwill.

12. Complaints and Dispute Resolution

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the concern with the Company as soon as possible so that it can be investigated and, where appropriate, remedied. The Customer should provide full details and any supporting evidence.

The Company will make reasonable efforts to resolve complaints promptly and fairly. If a dispute cannot be resolved directly, the parties may consider mediation or other alternative dispute resolution methods before resorting to legal action.

13. Data Protection and Privacy

The Company will collect and use personal information only as necessary to provide the Services, manage bookings, process payments, and communicate with the Customer. Personal data will be handled in accordance with applicable data protection laws.

The Company will not sell or share personal data with third parties except where required to deliver the Services, comply with legal obligations, or enforce these Terms and Conditions.

14. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes arising out of or in connection with them or the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter, save that the Company retains the right to bring proceedings in the Customer’s country of residence or any other relevant jurisdiction where appropriate.

15. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision will be deemed deleted but the remaining provisions will continue in full force and effect.

No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.

The Customer may not assign or transfer any of its rights or obligations under these Terms and Conditions without the Company’s prior written consent. The Company may assign or subcontract its rights and obligations in order to provide the Services, provided that this does not materially reduce the level of service.

These Terms and Conditions constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior understandings or agreements, whether written or oral.